You’ve probably heard that body language is important when communicating.
How important? UCLA Professor Emeritus of Psychology Albert Mehrabian believes that non-verbal communication accounts for more than 50% of the success of getting your message across. (To be exact, Mehrabian believes that words account for 7%, tone of voice 38%, and body language accounts for 55% of a listener’s ability to warm up to you or your message.)
There are nearly twenty non-verbal cues that make the difference between bad and great body language for communicators. However, when I conduct communications training/coaching sessions, I typically don’t share that list at the beginning of a session.
Why? I’m a golfer.
B. Turner sent me a basket of questions to consider for this first “Ask the Communications Coach” post: 