Tag Archives: online

Don’t Die on the Vine

I’m far from being a technology early-adopter, but I think that Twitter’s Vine might catch on.  The service allows users to shoot only six-second audio/video clips, which are looped and can be shared through social media.  Its ease and forced brevity makes sense, since I believe people prefer a six-second update on some things, versus a longer YouTube clip.

If a picture is worth 1,000 words, well then a Vine must be worth 6,000.  Marketers, media  and celebrities are already swinging on the Vine.  Agencies like Ketchum are providing guidance.  And clever members of the public are already showing how artistic the medium can be.

Will the service spread and menace like kuzdu, or become an irritant like poison oak?  Time will tell.  Either way, the service may already have implications in accelerating crisis management situations and helping manage these situations.

In the spirit of the service, here are only six quick examples: Continue reading Don’t Die on the Vine

Online Crises: Only Six Social Solutions?

There is a lot involved in the decision-making process to determine how to manage a social media threat.   But for all of the required complexity, there’s typically only six solutions to choose from:  delete it, ignore it, monitor it, redirect it, respond to it or engage deeply on it.  

For a deeper perspective on this, check out my article placed in the Fall edition of The Public Relations Strategist, the quarterly publication of PRSA. Continue reading Online Crises: Only Six Social Solutions?

Superstorm Sandy: Immediate Approaches to Consider

Sandy photo, NASACorporate communicators may be wondering how to support either emergency communications to employees/customers, or humanitarian efforts in the wake of Superstorm Sandy.

Here’s a quick list of top approaches to consider:

EMERGENCY MANAGEMENT TOP APPROACHES


Continue reading Superstorm Sandy: Immediate Approaches to Consider

3 Categories of Social Media Risk

Are there particular industries or companies that attract a larger portion of “social media risk” than others?

A colleague of mine recently asked that question and I thought I would share a version of my response.

Rather than focus on vertical industries or specific brands/companies, it might be more instructive to look at three different categories of the types of anger or scrutiny that can snowball when pushed downhill by digitally networked communities. Here are three that I see regularly:

Continue reading 3 Categories of Social Media Risk

Reputation pitfalls of demand-based journalism

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©iStockphoto.com/On-Air

A Ketchum colleague recently shared this post from the Chief Product Officer of Forbes Media.  In it, she describes the Forbes new model of “Entrepreneurial Journalism,” where freelance writers are paid by the size of the audience they attract.

I’m a loyal Forbes subscriber, but I’m disappointed with the direction here.  I believe this will have negative implications for crisis management.

Why?  Several reasons:

Continue reading Reputation pitfalls of demand-based journalism