Recently, I guest lectured at UNC Charlotte, where the students continue to ask great questions, including: “At what point in your career do you know you’re a crisis management expert? When you know that your counsel is right?”
My stock answer: “I don’t have all the answers, but I’m pretty confident that I’ll make a good case for my counsel and that I’ll ask all the right questions. That’s why I can say I’m an expert.”
Allow me to expand on that:
I don’t think any experienced crisis counselor can suggest they have all the answers to every situation. There are too many judgment calls that need to be made, based only on information that is available at any given time. The best of the best can be fairly confident that they’re providing the best possible counsel. That doesn’t mean the counsel is always right.