I received a terrific first wave of questions for this feature — thanks to all for participating! To maintain my post-brevity rule, I’ll post three answers at a time and queue up other questions in future editions.
Keep those questions coming by posting here, or through Twitter.
Onward — to your questions….
You may have heard me say this before: crisis simulations are not trainings. Simulations are great exercises to identify gaps for improvement. Participants may get tangential experience through artificially applied heat and time pressure. But do simulation participants emerge as better crisis managers? Probably not.
Trainings, when done well, are customized improvement labs. Covering each component of a crisis management capability requires different modules of training…. Continue reading Crisis Management Training: Choose Wisely
With this post, I’m launching a regular segment on this blog called “ask the crisis manager.” Here, I will attempt to address any relevant question thrown my way. Start sending me your questions through Twitter direct messages, or through the “Contact / Ask” form. (I’ll also respond to “ask the communications coach” questions, if you’re so inclined.)
The main goal of this feature is to help readers gain insights on an experienced crisis management mindset — which is rooted in credibility, focus and imagination. I also hope this feature will be an ongoing, stimulating experiment for me.
Remember when radio stations would ask for the title of your “desert-island disc” to help you survive if stranded? (Remember radio stations? Or, for that matter, discs?)
Over the years, I’ve been asked the same about crisis management – is there one tool that I favor over all the others?