Category Archives: communications coaching

The bridge from nowhere

If you’ve been through a communications coaching or media training session, it’s likely you’ve heard the importance of this formula when asked a difficult question:

Answer  →  Bridge  →  Message

During coaching sessions I’ve conducted, I’ll often get asked “Is this what politicians do?”  My stock answer:  “Some adopt this formula.  Many do not answer the questions, however.  They simply bridge to their messages regardless of the questions.  And you shouldn’t do that.”

This week, Rep. Anthony Weiner provides a vivid example of why “bridging from nowhere” is not recommended:

The public is tiresome of these shenanigans.  It’s spin.  I suspect most news outlets will only take a representative seven-second clip from this.  Kudos for ABC News for showing the entire interview.  In doing so, the public can see how Weiner tries several times to completely avoid the questions, often using the same (weak) bridges. 

Continue reading The bridge from nowhere

A simple body-language “swing thought”

You’ve probably heard that body language is important when communicating. 

How important?  UCLA Professor Emeritus of Psychology Albert Mehrabian believes that non-verbal communication accounts for more than 50% of the success of getting your message across.  (To be exact, Mehrabian believes that words account for 7%, tone of voice 38%, and body language accounts for 55% of a listener’s ability to warm up to you or your message.)

There are nearly twenty non-verbal cues that make the difference between bad and great body language for communicators.  However, when I conduct communications training/coaching sessions, I typically don’t share that list at the beginning of a session.

Why?  I’m a golfer. 

Continue reading A simple body-language “swing thought”

Inspired Tips for Spokespeople

Check out this clip from Big Think featuring James Martin, Jesuit priest and author of The Jesuit Guide to (Almost) Everything: A Spirituality for Real Life.  Of course, you may recognize Father Martin as The Colbert Report Chaplain. 

Here, he talks about his experiences on the set of the newsroom comedy show:

Be charitable.  Represent well.  Have some fun, even if you’re nervous.

Fairly great advice for any spokesperson.   Or any social media networker.  For that matter, it’s great advice for humanity.

Media Interview Numbers Game

For spokespeople, being as repetitive as possible in a media interview is generally accepted as a pathway to success.  Why?  Perhaps the answer lies in 7s and 13s.

A spokesperson can reasonably expect a broadcast media interview to last around seven minutes.  An interview with a newspaper or blog lasts a little longer, about thirteen minutes, since that medium allows for deeper analysis and probing.  

Continue reading Media Interview Numbers Game

20×20 = A Winning Architecture for Presentations

Q:  What can communicators learn from architects? 

A:  PechaKucha 20×20.

Huh?

According to the movement’s Web site, PechaKucha 20×20 was born to limit architects’ long-winded presentations.  In February 2003, the first PechaKucha (pronounced pe-chak-cha) night was held at a gallery in Tokyo.  It established two rules for speaking architects.  1) Presenters were limited to twenty slides; 2) each slide must have auto-advanced every 20 seconds. 

Continue reading 20×20 = A Winning Architecture for Presentations